The MML is a public institution responsible for the management of the province of Lima, its districts, and towns. At the time of the project, it had 6,500 employees and annual revenues of S /. 1,450 million.
As a result of a study commissioned to a specialized consortium, it is established that the services provided by the municipality do not meet quality standards. The effects are high transaction costs and dissatisfaction of the population towards municipal management.
In addition, it is established that there are two direct causes. An inadequate offer of services in the Decentralized Attention Centers (DAC) and their deficient management.
Therefore, as part of a multidisciplinary team, we are entrusted with the development of the ICT component of a study, at the profile level, with the following deliverables: the modernization of a new DAC and the implementation of a system that automates and governs the provision of a set of prioritized services to citizens. Among which are, minor works licenses, urban certificate, minor purchases, among others.
In addition, it is established that there are two direct causes. An inadequate offer of services in the Decentralized Attention Centers (DAC) and their deficient management.
Therefore, as part of a multidisciplinary team, we are entrusted with the development of the ICT component of a study, at the profile level, with the following deliverables: the modernization of a new DAC and the implementation of a system that automates and governs the provision of a set of prioritized services to citizens. Among which are, minor works licenses, urban certificate, minor purchases, among others.
It was observed that in a DAC:
A new DAC was proposed with the following attributes:
