Merck is a global science and technology company focused on Healthcare, Life Science and Performance Materials.
The organization's IT area has an information system that manages its projects and the activities that make them up. At that time, they had difficulties to carry out adequate monitoring and control, since the system did not correctly handle all the eventualities that could arise, such us cancellations, extensions, suspensions, among others, and how to return to normal or cancellation states, for example, in the life cycle of an activity or project.